The leadership challenge in building police-community trust.

It is hard to believe how little progress we have made since Rodney King to create positive, trusting police-community relations. Despite mountains of reports, new rules, policies and training materials accompanied by sincere rhetoric, the likelihood of explosive incidents like the current ones in Ferguson Missouri and New York City seems as great or greater than it was in the …

Business Case #3: Customer vs. Company

You learn that your company has overcharged a regular customer.  You bring the matter to the attention of your supervisor, and you are nicely told to mind your own business.  It is apparent that nothing will be done about the past overcharges and that there will be additional overcharges in the future.  What do you do?  

Business Case #2: Taking the Heat

You are the manager of a regional office.  Your employees claim that it is too cold at their work stations.  A comprehensive heating system would be prohibitively expensive (about $25,000).  The president of the company is unsympathetic, so you make an unauthorized purchase of six space heaters to put around employees’ desks.  To place them correctly, you use extension cords …